We came through the dark archway into the dazzling light, intense heat and spectacular view of the Taj Mahal. Spectacular is such an inadequate word, we should pen a new one. Twenty five people diverse in almost every way but united in our response to the sight. Many of us had spent the previous evening walking through the crowded alley like streets of old Delhi on our way to Karim’s a kebab restaurant in this primarily vegetarian country. We had not yet lost Josh, gotten on the wrong train, had our guide threatened by police, been felled one by one by the stomach warriors of India or fallen in love with the women and especially children of the villages, but we were already fascinated and ready to begin our tour of two countries with our fearless leaders Professor Kevin Kolben and Harsh Dutia. We thank them for sharing this country with us and leading us on this journey to which they dedicated their time and their hearts. - Professor Judy Iskovitz (2010 Course)

Saturday, March 19, 2011

Genpact (cont'd)

Although I’m very late…I will continue my blog post on Genpact! :P Genpact is a very interesting company. Having started off providing mostly basic outsourcing services only to GE , in 1997 they opened up to the public and have expanded their business to provide a wide range of services to the other companies . Although Genpact provides basic outsourcing services, such as Accounts Payable and collections, they’re primary focus is to provide more complex services that would be customized for the customer. During the presentation we learned that they are now providing comprehensive supply chain and procurement services comparable to those that are widely used in the United States. They believe they are 70% closer to being able to benchmark their client’s processes & metrics against other similar clients in similar industries, and against other industries and geographical regions. From an HR perspective, Genpact functions as many other companies do, they allow employees to grow and flourish in their respective departments and give them the option to move within the company to other departments. They also claim to provide careers that are in line with personal goals of the employees. They have a few competitors, namely Accenture, IBM, and Tata Consulting and, if I remember correctly, they are the #2 consulting company in world and are hoping that their current business strategy will bring them back to the #1 spot.

Ivon

Coming Soon...Final Thoughts :)

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